Terms and Conditions – OneMall.lk

Welcome to OneMall.lk, your trusted online store for high-quality kitchenware and accessories. By accessing or using our website, www.onemall.lk, you agree to comply with the following Terms and Conditions. Please read them carefully before making a purchase.

1. General Terms

1.1 Acceptance of Terms: By using our website, you agree to these Terms and Conditions. If you do not agree, please do not use our services.

1.2 Modifications: We reserve the right to update, change, or modify these terms at any time without prior notice. Continued use of the website after modifications implies acceptance of the changes.

2. Product Information & Pricing

2.1 Product Descriptions: We strive to provide accurate descriptions and images of our products. However, slight variations may occur due to manufacturing changes or display settings.

2.2 Pricing: All prices are listed in Sri Lankan Rupees (LKR) and are subject to change without notice. Prices displayed at the time of purchase will be honored.

2.3 Discounts & Offers: Promotional discounts and special offers are available for a limited time and may have specific terms.

3. Orders & Payments

3.1 Order Confirmation: After placing an order, you will receive a confirmation email. If we are unable to process your order, we will notify you promptly.

3.2 Payment Methods: We accept payments via credit/debit cards, bank transfers, and cash on delivery (COD) (where applicable).

3.3 Order Cancellation: Customers may cancel orders before dispatch. Once shipped, cancellation is not possible.

4. Shipping & Delivery

4.1 Delivery Timeframe: Standard delivery times vary based on location. Estimated delivery times will be provided at checkout.

4.2 Delivery Charges: Shipping fees may apply based on the order total and delivery location.

4.3 Delays & Issues: While we strive to deliver on time, unforeseen circumstances may cause delays. OneMall.lk is not responsible for delays due to external factors.

5. Returns, Refunds & Warranty

5.1 Return Policy: Returns are accepted within 7 days of delivery for unused, unopened products in their original packaging. Certain items, such as hygiene-sensitive products, are non-returnable.

5.2 Refund Policy: Refunds (if applicable) will be processed after product inspection. Refunds may take 7–14 business days to reflect in your account.

5.3 Warranty:

•New Products: Eligible for 1-to-1 replacement for manufacturing defects.

• Used Products: Covered under 6-month repair warranty (terms apply).

6. User Conduct & Restrictions

6.1 Prohibited Activities: Users are not allowed to:

•Engage in fraudulent transactions.

•Copy, reproduce, or distribute website content without permission.

•Use the website for illegal or harmful purposes.

6.2 Account Security: Customers are responsible for maintaining the confidentiality of their account credentials.

7. Limitation of Liability

OneMall.lk and its parent company, Mexell Trading Company, are not liable for:

•Any indirect, incidental, or consequential damages resulting from the use of our products or services.

•Losses due to incorrect shipping details provided by the customer.

•Delays or disruptions caused by external factors beyond our control.

8. Intellectual Property Rights

All content, including logos, images, and text on OneMall.lk, is the property of Mexell Trading Company and is protected under copyright laws. Unauthorized use or reproduction is strictly prohibited.

9. Governing Law & Disputes

These Terms and Conditions are governed by the laws of Sri Lanka. Any disputes arising from the use of our services will be resolved through mediation, and if necessary, legal proceedings in Sri Lankan courts.

10. Contact Information

For any inquiries regarding these Terms and Conditions, please contact us:

📩 Email: support@onemall.lk

📞 Phone: +94 777 320 784

📍 Address: 61, New Moor Street, Colombo 12

By using OneMall.lk, you acknowledge that you have read, understood, and agreed to our Terms and Conditions. Thank you for shopping with us!