Warranty Policy – OneMall.lk

Warranty Policy – OneMall.lk

At OneMall.lk, we are committed to providing high-quality kitchenware and accessories to enhance your cooking experience. Our warranty policy ensures that you receive reliable products with peace of mind.

Warranty Coverage

✔ New Products: 1-to-1 Replacement Warranty

✔ Used Products: Repair Warranty for up to 6 months

✔ Applicable Products: Kitchenware, bakeware, cookware &  kitchen appliances, 

✔ Coverage: Manufacturing defects, faulty workmanship, and material defects under normal household use

Warranty Exclusions

❌ Damage caused by misuse, accidents, or improper handling

❌ Wear and tear due to regular use

❌ Modifications or repairs done by unauthorized personnel

❌ Damage due to improper storage or exposure to extreme conditions

Warranty Claim Process

1️⃣ Contact Us – Reach out via email or phone with your order details and issue description.

2️⃣ Inspection & Verification – Our team will assess the product to confirm eligibility.

3️⃣ Replacement or Repair –

•For New Products: If approved, we will provide a 1-to-1 replacement.

• For Used Products (within 6 months): We will repair the product.

How to Claim Warranty?

📩 Email: info@onemall.lk

📞 Call:+94777 320 784

📍 Visit: 61, New Moor Street, Colombo 12

Enjoy hassle-free shopping with our trusted warranty policy!